Collection of Information

To provide the best experience to you, we collect and store personal information provided by you from time to time on the Platform. When you contact us, we keep a record of your communication to help solve any issues you might be facing while using our Platform. The personal information that we may collect about you broadly falls into the following categories:

Information You Provide to US

In order to become Subscriber of our Services:

1. you will be asked to provide certain contact information that is necessary for the registering for a Platform account, including name, address, phone number, email address, department, the number;
2. you (in case of an entity) will be asked to provide certain identity information, tax registration and/or related information about your business, such as your company name, business type and industry, corporate registration details and information about your business license;
3. we will also ask you to provide details or preferences about the type of Services you are seeking to employ any other details or preferences relevant to your use of our Platform;

We will process any information provided to us in connection with disputes or to support complaints in connection with the Platform or Services acquired via the Platform. Please note, Subscribers may submit complaints regarding the Services on the Platform and under such circumstances, we will process data provided to us by the Subscribers that is relevant to the disputes or complaints submitted.

Information you submit to the Platform for publication may be made publicly available on the Platform and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication.

Information That We Collect Automatically

1. If you contact us via our customer services department i.e. chat service, telephone or email, we may record a copy of your correspondence and may ask for additional information to verify your identity.
2. We may collect contact details and other information of Subscribers from publicly available sources for the purposes of verifying the Subscribers and performing due diligence on the Subscribers.
3. We may collect details of the Subscriber activities, transactions and interactions on the Platform including information relating to the dispute and complaint records, communications and any information disclosed in any discussion forum.
4. From time to time, we may also collect information, including representative contact names, addresses, phone numbers, fax numbers and email addresses, about the existing and prospective Subscribers, during or in connection with trade shows, industry events and/or other functions.
5. If you visit our Platform, we will automatically collect certain information from your device including the IP addresses, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), browsing patterns and details of how you have interacted with our Platform and the Services available on it. In addition, we gather statistical information about the Platform and visitors to the Platform including, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Collecting this information enables us to better understand the visitors who come to our Platform, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and standard of our Platform. Some of this information may be collected using cookies and similar tracking technology, as explained further under the section F “COOKIES” below.

Information That We Receive from Third Parties

1. We may receive personal information about you from social media platforms if you choose to register for a Platform account via a social media account. Exactly what information we receive will depend on your privacy settings with the Platform, but it may include, without limitation to, basic public profile information such as:

   1. Your user name or nickname;
   2. Your profile picture;
   3. Contact details etc.

2. We may receive personal information about you from third parties that are engaged by us to assist with providing verification services and conducting suitable money laundering and KYC (know-your-customer) checks on Subscribers. This may include your name, email address, company details and contact information.

3. If you choose to participate in reviewing or rating Services on the Platform, we may receive personal information about you from third parties that work with us to conduct reviews into our Services and/or rate us.